Responsible Gaming

Version: 1.0  |  Last Updated: 1 September 2026

At Slotlair Casino, we believe that gambling should always be a fun, safe, and controlled form of entertainment. We are deeply committed to promoting responsible gambling and to protecting the wellbeing of all our players. This Responsible Gaming Policy outlines our approach to player protection, the tools we make available, and the external support resources accessible to anyone who may need help.

This Policy should be read alongside our Terms & Conditions and our Privacy Policy. For any responsible gaming queries, contact us at [email protected].

1. Our Commitment

1.1. Responsible Gambling as a Core Value

Slotlair Casino treats responsible gambling not as an afterthought but as a fundamental pillar of our operations. We are committed to:

• Providing a safe and fair gambling environment for all players;
• Offering free, easy-to-use tools that allow players to stay in control of their gambling;
• Training our staff to recognise and respond to signs of problem gambling;
• Never targeting or marketing to vulnerable individuals or those who have self-excluded;
• Supporting and signposting players to professional help and support organisations;
• Enforcing strict age verification measures to prevent underage gambling.

1.2. Gambling as Entertainment

We encourage all players to treat gambling as a leisure activity — one that comes with an inherent financial risk. You should only ever gamble with money you can afford to lose, and gambling should never be used as a means to generate income, solve financial difficulties, or cope with emotional distress.

2. Recognising Problem Gambling

2.1. Warning Signs

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and may not be immediately apparent. We encourage players to regularly ask themselves the following questions. If you answer "yes" to three or more of the statements below, we strongly encourage you to seek help:

• I find it difficult to stop gambling once I have started, even when I intend to.
• I have gambled with money that I needed for essential expenses such as rent, bills, or food.
• I have borrowed money or sold possessions in order to fund my gambling.
• I spend a significant amount of time thinking about gambling — past wins, future bets, or ways to obtain more money to gamble.
• I have lied to family members, friends, or my employer about the extent of my gambling.
• I feel irritable, anxious, or restless when I try to cut down or stop gambling.
• I return to gambling shortly after a loss in an attempt to win back what I have lost (known as "chasing losses").
• My gambling has negatively affected my work, studies, or personal relationships.
• I have tried to stop or reduce my gambling on multiple occasions without success.
• I use gambling as a way to escape problems, relieve stress, or improve my mood.

If you are concerned about your gambling behaviour or that of someone you know, please refer to Section 6 of this Policy for a full list of support organisations.

3. Player Protection Tools

3.1. Available Responsible Gaming Tools

All registered players have access to the following tools, free of charge, via the Responsible Gaming section of their Account or by contacting our support team at [email protected]:

3.2. Deposit Limits

You may set a daily, weekly, or monthly cap on the amount you can deposit into your Account. Once a limit is set:

• Reductions take effect immediately;
• Increases are subject to a 24-hour cooling-off period before coming into effect.

3.3. Session Time Limits

You may restrict the length of individual gaming sessions. Once the set time has elapsed, you will receive a notification and, if you choose, be automatically logged out of your Account.

3.4. Loss Limits

You may set a maximum amount that you are willing to lose within a given period (daily, weekly, or monthly). Once this limit is reached, further gameplay will be paused for the remainder of that period.

3.5. Reality Checks

Reality Check notifications can be activated to provide regular on-screen reminders of how long you have been playing and how much you have spent during your current session. These serve as a prompt to assess your activity and take a break if needed.

3.6. Cooling-Off Period

If you need a short break from gambling, you may activate a Cooling-Off Period of between 24 hours and 6 weeks. During this period, you will be unable to deposit or participate in games. The cooling-off period cannot be reversed before it expires. Marketing communications will be suspended for the duration of your cooling-off period.

3.7. Self-Exclusion

If you feel that a longer break is necessary, you may apply for Self-Exclusion. Self-exclusion is available for a minimum period of six (6) months, with longer periods also available. When self-exclusion is active:

• Your Account will be suspended and access blocked;
• All direct marketing from us will cease immediately;
• Any Real Money Balance will be returned to you upon your request;
• Self-exclusion cannot be reversed before the chosen period expires;
• At the end of the self-exclusion period, your Account will remain closed unless you actively request reinstatement.

To request self-exclusion, contact our support team immediately at [email protected] or visit the Responsible Gaming section of your Account. Requests are processed as promptly as possible.

3.8. Account Closure

If you wish to permanently close your Account, you may do so at any time by contacting our support team. Permanent closure is distinct from self-exclusion and is processed in accordance with our Terms & Conditions.

4. Tips for Responsible Gambling

We encourage all players to adopt the following habits to help keep gambling enjoyable and within healthy boundaries:

• Set a budget before you play — decide in advance how much you are willing to spend and stick to that amount, regardless of whether you win or lose.
• Never chase your losses — accept that losing is a normal part of gambling. Chasing losses almost always leads to greater losses.
• Take regular breaks — step away from the screen frequently during gaming sessions to maintain perspective and alertness.
• Set time limits — decide before you start how long you will play and use the Session Time Limit tool to enforce this automatically.
• Do not gamble under the influence — avoid gambling when consuming alcohol, recreational drugs, or certain medications that may impair your judgement.
• Keep gambling separate from other activities — do not combine gambling with work, financial problem-solving, or emotional coping strategies.
• Balance gambling with other leisure activities — ensure gambling is just one of many activities in your social and recreational life.
• Only gamble money you can afford to lose — never use funds earmarked for essential living expenses, bills, rent, or savings.

5. Protection of Minors

5.1. Age Verification Policy

We strictly prohibit anyone under the age of 18 from registering or using our Services. We enforce a robust age verification process at the point of registration and may conduct additional checks at any time. Anyone who cannot satisfactorily verify their age will be refused access to our Services.

5.2. Parental Controls

We strongly encourage parents and guardians to take active steps to prevent minors from accessing online gambling websites, including our own. We recommend using parental control software and website filtering tools, such as:

• Net Nanny – www.netnanny.com
• Qustodio – www.qustodio.com
• Gamban (device-level blocking for gambling sites) – gamban.com

Parents and guardians should also ensure that login credentials to gambling accounts are not shared or accessible to minors. If you suspect that a minor has accessed our Website, please contact us immediately at [email protected].

5.3. Safeguarding Measures

Our staff are trained to identify potential underage gambling indicators. Any Account suspected of being operated by a minor will be immediately suspended pending investigation, and all associated transactions will be voided.

6. Support Resources

If you or someone you know is experiencing difficulties related to gambling, please do not hesitate to reach out to one of the following professional support organisations. All services listed below are independent, confidential, and available to residents of the United Kingdom:

7. Contact Us

Our responsible gaming support is available around the clock. If you need immediate assistance in activating any player protection tool, or if you wish to discuss any concerns about your gambling behaviour, please contact us:

• Email: [email protected]
• Website: slot-lair-casino.org.uk

If you are experiencing a gambling-related crisis, we urge you to contact GamCare on their free 24/7 National Gambling Helpline: 0808 8020 133 or chat online at www.gamcare.org.uk.

Remember: gambling should always be a positive experience. Play within your means, know your limits, and seek help whenever you need it.