Privacy Policy

Version: 1.0  |  Last Updated: 1 September 2026

This Privacy Policy ("Policy") describes how Slotlair Casino ("we", "us", "our") collects, uses, stores, and discloses personal data when you visit or use the website at slot-lair-casino.org.uk (the "Website") and the services offered thereon (the "Services").

We take your privacy seriously and are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

If you have any questions or concerns about how your data is processed, please contact our Data Protection contact at [email protected].

1. Introduction

1.1. Who We Are

Slotlair Casino operates the Website and provides online gaming and entertainment services. For the purposes of UK data protection law, we act as the data controller in respect of personal data collected from players and Website visitors.

1.2. Scope

This Policy applies to all personal data collected from:

• Registered players and Account holders;
• Visitors who browse the Website without registering;
• Individuals who contact us via email, live chat, or other channels;
• Individuals who subscribe to our marketing communications.

1.3. Your Obligation to Provide Data

Certain personal data is required for us to provide our Services lawfully and to comply with our legal obligations. Where providing data is mandatory, we will indicate this at the point of collection. Failure to provide mandatory data may prevent us from opening or maintaining your Account or completing transactions.

2. Data We Collect

2.1. Data You Provide Directly

We collect the following categories of personal data that you provide to us:

• Identity Data: Full name, date of birth, gender, nationality;
• Contact Data: Email address, telephone number, postal address;
• Account Data: Username, password (encrypted), account preferences;
• Financial Data: Payment method details (card numbers are tokenised and not stored in full), transaction history, deposit and withdrawal records;
• Verification Data: Copies of identity documents (passport, driving licence, national ID), proof of address, source of funds documentation;
• Communications Data: Records of your correspondence with our support team, including chat transcripts and emails.

2.2. Data We Collect Automatically

When you use the Website, we automatically collect certain technical and usage data:

• Technical Data: IP address, browser type and version, operating system, device identifiers;
• Usage Data: Pages visited, games played, session duration, click-through data, referring URLs;
• Transaction Data: Details of deposits, withdrawals, bets placed, and game outcomes;
• Geolocation Data: Approximate geographic location derived from your IP address.

2.3. Data from Third Parties

We may receive personal data about you from the following third-party sources:

• Identity verification and KYC service providers;
• Fraud detection and anti-money laundering screening agencies;
• Credit reference agencies (to the extent permitted by law);
• Analytics and marketing partners;
• Payment processing providers.

2.4. Special Category Data

We do not intentionally collect special category data (as defined under UK GDPR, e.g., health data, biometric data) unless expressly required for compliance purposes, such as processing a self-exclusion request related to problem gambling. In such cases, we process such data only to the extent necessary and with appropriate safeguards in place.

3. How We Use Your Data

We use your personal data for the following purposes:

3.1. Service Delivery

• Creating and managing your Account;
• Processing deposits, withdrawals, and in-game transactions;
• Providing customer support and responding to your enquiries;
• Delivering game content and personalised features.

3.2. Legal and Regulatory Compliance

• Verifying your identity and age (KYC);
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• Implementing responsible gaming measures and self-exclusion requests;
• Complying with requests from law enforcement or regulatory authorities;
• Maintaining records as required by applicable law.

3.3. Fraud Prevention and Security

• Detecting, investigating, and preventing fraudulent transactions and account abuse;
• Monitoring for collusion, cheating, and bonus abuse;
• Maintaining the security and integrity of the Website.

3.4. Marketing and Promotions

• Sending you promotional communications about our offers, bonuses, and new games (where you have consented or where we have a legitimate interest);
• Personalising marketing content based on your gaming preferences and history;
• Conducting market research and customer satisfaction surveys.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].

3.5. Analytics and Improvement

• Analysing usage patterns to improve the Website, games, and user experience;
• Generating aggregated, anonymised reports on player behaviour and service performance.

4. Legal Bases for Processing

We process your personal data only where a valid legal basis exists under UK GDPR. The applicable legal bases are:

Where processing is based on legitimate interests, we have conducted a balancing test and determined that our interests do not override your fundamental rights and freedoms. You may object to processing based on legitimate interests at any time.

5. Data Sharing & Third Parties

5.1. When We Share Your Data

We do not sell your personal data. We may share your data with the following categories of third parties only as necessary and subject to appropriate contractual safeguards:

• Payment Processors: To facilitate deposits and withdrawals (e.g., Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, MuchBetter, Paysafecard, Apple Pay, Google Pay);
• KYC and Verification Providers: To perform identity and age verification;
• Fraud Prevention Agencies: To screen transactions and detect suspicious activity;
• Game Software Providers: Who may process data in relation to your game play;
• Cloud and IT Service Providers: Who host or support our technical infrastructure;
• Customer Support Tools: Platforms used to manage and respond to support enquiries;
• Analytics Providers: To help us understand how the Website is used;
• Regulatory and Law Enforcement Authorities: Where required by law or lawful order.

5.2. Data Processing Agreements

All third parties who process personal data on our behalf are required to enter into a Data Processing Agreement (DPA) and to process data only on our documented instructions and in accordance with applicable data protection law.

5.3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

6. Cookies & Tracking Technologies

6.1. What Are Cookies

Cookies are small text files placed on your Device when you visit a website. They enable the website to recognise your Device, remember your preferences, and collect analytical data.

6.2. Types of Cookies We Use

6.3. Cookie Consent

When you first visit the Website, you will be presented with a cookie consent banner. Strictly necessary cookies are placed without consent as they are essential. All other cookies require your consent before being placed. You can update your cookie preferences at any time via the cookie settings panel accessible from the Website footer.

6.4. Other Tracking Technologies

In addition to cookies, we may use web beacons (pixel tags), local storage, and similar technologies to collect usage data and support marketing activities. These technologies are subject to the same consent requirements as marketing cookies.

6.5. Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. For more information about managing cookies, visit www.allaboutcookies.org.

7. Data Security

7.1. Security Measures

We implement a range of technical and organisational security measures to protect your personal data, including:

• SSL/TLS Encryption: All data transmitted between your Device and the Website is encrypted using industry-standard protocols;
• Data Encryption at Rest: Sensitive data is encrypted in our databases;
• Access Controls: Strict role-based access controls limit staff access to personal data on a need-to-know basis;
• Firewalls and Intrusion Detection: Network security measures to prevent unauthorised access;
• Regular Security Audits: Periodic penetration testing and security assessments;
• Staff Training: All staff handling personal data receive regular data protection training.

7.2. Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the UK Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, as required by UK GDPR. Where the breach is likely to result in a high risk to you, we will also notify you directly without undue delay.

8. Data Retention

8.1. Retention Periods

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. Indicative retention periods are as follows:

8.2. Deletion and Anonymisation

Upon expiry of the applicable retention period, we will securely delete or anonymise your personal data. Anonymised data is no longer personal data and may be retained for analytical or statistical purposes.

9. Your Rights

9.1. Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no lawful basis for continued processing;
• Right to Restriction of Processing: Request that we restrict the processing of your data in certain circumstances;
• Right to Data Portability: Request a machine-readable copy of the data you provided to us, to transfer to another controller;
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes;
• Rights Related to Automated Decision-Making: Not to be subject to solely automated decisions that produce significant effects, without human review.

9.2. How to Exercise Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one calendar month of receipt. In complex cases, this period may be extended by up to two further months, in which case we will notify you.

9.3. Right to Lodge a Complaint

If you are dissatisfied with how we handle your personal data or your rights request, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

We encourage you to contact us first so that we may address your concerns directly.

10. International Data Transfers

10.1. Transfers Outside the UK

Some of our third-party service providers may process your personal data outside the United Kingdom. Where personal data is transferred to a country not recognised as providing an adequate level of data protection, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs) or addenda to EU Standard Contractual Clauses (SCCs) adapted for UK use;
• Binding Corporate Rules (BCRs) approved by the ICO;
• Adequacy decisions issued by the UK Secretary of State.

10.2. Your Rights in Cross-Border Transfers

You have the right to obtain a copy of the transfer safeguards we rely on for international data transfers by contacting us at [email protected].

11. Minors

11.1. Minimum Age

The Website and our Services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from persons under the age of 18.

11.2. Action Upon Discovery

If we discover or are notified that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such data and close the associated Account. Parents or guardians who believe a minor has registered on the Website are encouraged to contact us immediately at [email protected].

12. Changes to This Policy

12.1. Updates

We may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or operational requirements. The version number and last updated date at the top of this Policy will be revised accordingly.

12.2. Notification of Material Changes

Where changes are material, we will notify you by email (to the address registered on your Account) and/or by a prominent notice on the Website prior to the change taking effect. Continued use of the Website following notification constitutes acceptance of the revised Policy.

13. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us using the details below:

• General Enquiries & Support: [email protected]
• Data Protection / Privacy Requests: [email protected]
• Website: slot-lair-casino.org.uk

We are committed to responding to all privacy-related enquiries promptly and in accordance with our obligations under UK data protection law.